Who Can Help You

We have a team of highly skilled clinicians who can support you, depending on your needs. You may be offered an appointment with any of the following professionals:

• GP (Doctor)

• Advanced Clinical Practitioners / Nurse Practitioners

• Nurse Practitioners

• Practice Nurses

• Health Care Assistants (HCAs)

• Clinical Pharmacists

• Physiotherapist

• Podiatrist

• Social Prescriber

Our goal is to make sure you get the right care as quickly and conveniently as possible. To do this, you will be care navigated to the most appropriate clinician for your issue — this may not always be a GP, but it will be the person best suited to help.

Thank you for working with us to ensure the best possible care.

To help us direct you to the right care as quickly as possible, we kindly ask that all appointment requests be made through Patient Triage.

Where appropriate, we will send you a booking link so you can choose an appointment with the most suitable clinician — this may not always be a GP, but will be the best person to help with your needs.

You can also book an appointment by calling us or speaking to our reception team at the front desk.

Using Patient Triage helps us manage appointments more efficiently and ensures you get the right care, faster.

• https://florey.accurx.com/p/K83066 (or click on the above)

Appointments can be:

• Face to face
• Telephone

Thank you for your support.

We are making it easier for you to manage your healthcare by offering booking links where possible, allowing you to book your own appointments at a time, practice site, and with a clinician that suits you.

When you submit a patient triage request, our care navigation team will review your needs. If appropriate, you may receive a booking link to schedule your own appointment with the most suitable clinician.

What You Need to Know:

• Booking links are valid for 7 days, so please book promptly once received.

• Appointments are booked quickly, but new appointments open every day—check back if your preferred time is not available.

• If a follow-up appointment is needed, there may be a short wait depending on clinician availability—but do not worry, we will send a booking link as soon as possible.

Important Reminders:

• Please do not submit multiple requests—this may cause further delays and creates duplicate work for our team.

• If you are triaged to see a Duty Nurse, this means your condition is best managed by them. Our nurses are highly qualified, and you will always be directed to the most appropriate clinician.

Thank you for your continued patience and support as we work to improve your experience and access to care.

All acute (urgent) problems are managed by our Duty Team, which includes a GP and an Advanced Clinical Practitioner or Nurse Practitioner.

You will be booked with the most suitable clinician based on your symptoms and needs — ensuring you receive the right care, as quickly as possible.

Many common illnesses, such as cold, flu, and minor injuries, can be effectively treated at home with a well-stocked medicine cabinet and plenty of rest.

We often see patients who could recover well through self-care alone. In fact, studies show that 25–40% of GP consultations are unnecessary.

To help you manage minor illnesses quickly and easily, consider using the Pharmacy First Scheme. Local pharmacies can offer expert advice and treatment for many common conditions — no appointment needed.

Please book an appointment at the practice only if your symptoms are persistent, severe, or worsening.

Thank you for helping us keep our services available for those who need them most.

We are also open for extended access every other Saturday morning at our Weedon site.

You can book appointments up to 28 days in advance with:

• A GP

• A Practice Nurse

• A Health Care Assistant

This service is designed to offer you more flexibility and convenient access to care.

Routine appointments are available to book in advance at the following intervals:

• 2 days ahead

• 14 days ahead

• 28 days ahead

This flexible system allows you to plan your care at a time that works best for you.

If all appointments are full, please complete Patient Triage:
https://florey.accurx.com/p/K83066

We will respond as soon as possible. You may be offered an appointment, advised to try an alternative option, or asked to try again for a routine appointment.

You can also use Patient Triage to request fit notes and other administrative queries.

In the meantime, please consider consulting your local pharmacy or calling NHS 111 for advice.

If you no longer need your appointment, please cancel it as soon as possible so we can offer the appointment to another patient.

You can easily cancel using any of the following options:

• NHS App

• By Telephone: 01327 340212

• Patient Triage: Cancel via Patient Triage

• In Person: Speak to our reception team

Thank you for helping us reduce waiting times and improve access for everyone.

If you need a home visit, please request this before 10:00 hrs.

A clinician may contact you first to discuss your symptoms and determine whether a home visit is necessary. If approved, you may be visited by a GP, Advanced Clinical Practitioner, or Nurse Practitioner.

Home visits are reserved for patients who are housebound or too unwell to attend the practice in person.

Requests made after 10:00 hrs may be scheduled for the following day or referred to an appropriate alternative service.

• Please arrive on time for your appointment.

• If you are running late, let us know as soon as possible.

• If you arrive late, you may have missed your appointment and may need to rebook.

• Please ensure you know which site you are attending before your appointment.

Thank you for helping us run our clinics smoothly and fairly for all patients.

Is it time for your annual review?

We aim to keep your reviews aligned with your birth month to provide consistent care and manage workloads smoothly — and now it’s your turn!

Here’s what to expect:

• Asthma: You’ll receive a text asking you to complete an asthma questionnaire. A Respiratory Nurse will review your answers and let you know if a follow-up appointment is needed.

• Diabetes: You’ll be sent a pre-review questionnaire, then invited for an in-person appointment for blood tests, blood pressure check, foot pulses, and asked to bring a urine sample. At least a week later, you’ll have a telephone review with a Diabetic Nurse.

• Hypertension: You’ll need blood tests and a blood pressure check (or home readings if available), followed by a telephone appointment with a Clinical Pharmacist.

• COPD: We will contact you to complete a CAT questionnaire, then arrange a telephone or face-to-face appointment with a Respiratory Nurse — your choice.

• Pre-diabetic or Statin Users (not included above): You’ll need a blood test and, depending on your medication, possibly a telephone appointment with a Clinical Pharmacist.

Where possible, we will send booking links so you can choose appointment times that suit you.

Please make sure we have your up-to-date mobile number and/or email so you do not miss future invites.

Due this month and have not yet received your invite? Contact us to book or request via Patient Triage (above).

Help us help you — to not miss your review!

Staying up to date with your reviews avoids delays in medication requests and ensures the best care for you.

We offer a texting service that allows you to receive:

• Appointment confirmations and reminders

• Other important messages from the practice

If we don’t yet have your mobile number and you’d like to receive these updates, please let us know. You can update your details in one of the following ways:

• Via Patient Triage (choose an admin request) - top of the page

• By Email (include your full name, address, and date of birth) - northantsicb.gnwmpadmin@nhs.net 

Please note:

• For patients aged 16 and over, this must be your own mobile number.

• This service is not available for patients aged 13 to 15.

Keeping your contact details up to date helps us communicate with you more effectively.

If you are planning to travel outside the UK, you may need vaccinations to protect against diseases found in other parts of the world.

We offer travel vaccines available on the NHS only. We do not provide private travel vaccinations.

How to Request Travel Advice:

The easiest way to request travel advice is via Patient Triage.

• Each request must be made in the patient’s own name, regardless of their age.

• Once submitted, we will send you a pre-travel questionnaire.

• This will be reviewed by our nursing team, who will then advise if an appointment is needed.

Important:

• Travel vaccine requests must be submitted at least 6–8 weeks before your departure date.

• If we receive your request with less than 6 weeks’ notice, you may be asked to resubmit at a later date or seek advice from a local private travel clinic.

Thank you for helping us ensure safe and timely travel preparation.

View the NHS Travel Vaccination Advice