From 21st January, our practice will operate a Total Triage system. This means that all requests for GP appointments, acute care, and other services should be submitted online first.  Total Triage allows our triage GP to assess your request and direct you to the most appropriate care safely and efficiently.

When the service is available:

• Monday to Friday, 07:30 – 18:30 hrs only, excluding bank holiday and training afternoons

How to submit a request:

• Complete one request per problem by choosing the most appropriate online request form
• Provide as much detail as possible about your symptoms or concerns – this helps the triage GP assess your request safely and accurately
• If there is not enough information, your request may be rejected, and a new form will need to be submitted

What you can request via Total Triage:

• Acute appointments – after triage, these may be booked in with a member of our duty team (GP, Advanced Nurse Practitioner, Nurse Practitioner)
• Routine GP appointments
• Other appointments (e.g., nurse or chronic disease reviews)
• Fit notes, letters, or other administrative requests

Please note: Medication requests cannot be submitted via Total Triage.

Appointment options:

After reviewing your request, the triage GP will decide the most appropriate next step, which may include:

• A face-to-face appointment
• A telephone consultation
• Advice or guidance without the need for an appointment 

If you would prefer a telephone appointment, please indicate this on your online request form.

Logging in to SystmOnline or the NHS App:

• You do not need to log in to complete a request
• If you do log in, your personal details will be automatically pre-populated, making the process quicker and easier 

Why Total Triage?

Total Triage helps us:

• Ensure patients receive the right care at the right time
• Reduce unnecessary face-to-face appointments
• Streamline communication and improve patient safety

We appreciate your understanding and cooperation as we move to this new system.  By providing detailed information and submitting requests online, you help our team deliver care safely, efficiently, and effectively.

Our practice has a team of highly skilled clinicians ready to support you, depending on your needs. With Total Triage, your request will first be reviewed by a triage GP, who will then signpost you to the most appropriate professional. You may be offered an appointment with any of the following:

• GP (Doctor)

• Advanced Nurse Practitioners (ANPs)

• Nurse Practitioners

• Prescribing Nurses

• Practice Nurses

• Health Care Assistants (HCAs)

• Clinical Pharmacists

• Phlebotomist

• First Contact Physiotherapist

• First Contact Podiatrist

• Social Prescriber

• Self-care / Community Pharmacist

Our goal is to make sure you receive the right care as quickly and conveniently as possible. With Total Triage, you will be signposted to the clinician or service best suited to help with your request - this may not always be a GP, but it will always be the person most appropriate for your needs.

Thank you for working with us to help deliver the best possible care.

We are making it easier for you to manage your healthcare by offering booking links where possible, allowing you to book your own appointments at a time, practice site, and with a clinician that suits you.

When you submit a Total Triage request, a GP will review your needs. If appropriate, you may receive a booking link to schedule your own appointment with the most suitable clinician.

What You Need to Know:

• Booking links are valid for 7 days, so please book promptly once received.

• Appointments are booked quickly, but new appointments open every day - check back if your preferred time is not available.

• If a follow-up appointment is needed, there may be a short wait depending on clinician availability - but do not worry, we will send a booking link as soon as possible.

Important Reminders:

• Please do not submit multiple requests - this may cause further delays and creates duplicate work for our team.

• If you are triaged to see a Duty Nurse, this means your condition is best managed by them. Our nurses are highly qualified, and you will always be directed to the most appropriate clinician.

Thank you for your continued patience and support as we work to improve your experience and access to care.

All acute (urgent) problems are managed by our Duty Team, which includes a GP and an Advanced Clinical Practitioner or Nurse Practitioner.

You will be booked with the most suitable clinician based on your symptoms and needs - ensuring you receive the right care, as quickly as possible.

Many common illnesses, such as cold, flu, and minor injuries, can be effectively treated at home with a well-stocked medicine cabinet and plenty of rest.

We often see patients who could recover well through self-care alone. In fact, studies show that 25–40% of GP consultations are unnecessary.

To help you manage minor illnesses quickly and easily, consider using the Pharmacy First Scheme. Local pharmacies can offer expert advice and treatment for many common conditions — no appointment needed.

Please complete a total triage request at the practice only if your symptoms are persistent, severe, or worsening.

Thank you for helping us keep our services available for those who need them most.

We are also open for extended access every other Saturday morning at our Weedon site.

You can book appointments up to 28 days in advance with:

• A GP (bookable via total triage request only)

• A Practice Nurse

• A Health Care Assistant

This service is designed to offer you more flexibility and convenient access to care.

If you no longer need your appointment, please cancel it as soon as possible so we can offer the appointment to another patient.

You can easily cancel using any of the following options:

• NHS App

• By Telephone: 01327 340212

• Total Triage: SystmConnect

• In Person: Speak to our reception team

Thank you for helping us reduce waiting times and improve access for everyone.

If you need a home visit, please request this before 10:00 hrs.

A clinician may contact you first to discuss your symptoms and determine whether a home visit is necessary. If approved, you may be visited by a GP, Advanced Nurse Practitioner, or Nurse Practitioner.

Home visits are reserved for patients who are housebound or too unwell to attend the practice in person.

Requests made after 10:00 hrs may be scheduled for the following day or referred to an appropriate alternative service.

• Please arrive on time for your appointment.

• If you are running late, let us know as soon as possible.

• If you arrive late, you may have missed your appointment and may need to rebook.

• Please ensure you know which site you are attending before your appointment.

Thank you for helping us run our clinics smoothly and fairly for all patients.

Is it time for your annual review?

We aim to keep your reviews aligned with your birth month to provide consistent care and manage workloads smoothly — and now it’s your turn!

Here’s what to expect:

• Asthma: You’ll receive a text asking you to complete an asthma questionnaire. A Respiratory Nurse will review your answers and let you know if a follow-up appointment is needed.

• Diabetes: You’ll be sent a pre-review questionnaire, then invited for an in-person appointment for blood tests, blood pressure check, foot pulses, and asked to bring a urine sample. At least a week later, you’ll have a telephone review with a Diabetic Nurse.

• Hypertension: You’ll need blood tests and a blood pressure check (or home readings if available), followed by a telephone appointment with a Clinical Pharmacist.

• COPD: We will contact you to complete a CAT questionnaire, then arrange a telephone or face-to-face appointment with a Respiratory Nurse — your choice.

• Pre-diabetic or Statin Users (not included above): You’ll need a blood test and, depending on your medication, possibly a telephone appointment with a Clinical Pharmacist.

Where possible, we will send booking links so you can choose appointment times that suit you.

Please make sure we have your up-to-date mobile number and/or email so you do not miss future invites.

Due this month and have not yet received your invite? Contact us to book or request via SystmConnect (above).

Help us help you - to not miss your review!

Staying up to date with your reviews avoids delays in medication requests and ensures the best care for you.

We offer a texting service that allows you to receive:

• Appointment confirmations and reminders

• Other important messages from the practice

If we do not have your mobile number and you would like to receive these updates, please let us know. You can update your details in one of the following ways:

• Via SystmConnect (choose an admin request) - top of the page

• By Email (include your full name, address, and date of birth) - northantsicb.gnwmpadmin@nhs.net 

Please note:

• For patients aged 16 and over, this must be your own mobile number.

• This service is not available for patients aged 13 to 15.

Keeping your contact details up to date helps us communicate with you more effectively.

If you are planning to travel outside the UK, you may need vaccinations to protect against diseases found in other parts of the world.

We offer travel vaccines available on the NHS only. We do not provide private travel vaccinations.

How to Request Travel Advice:

The easiest way to request travel advice is via Patient Triage.

• Each request must be made in the patient’s own name, regardless of their age.

• Once submitted, we will send you a pre-travel questionnaire.

• This will be reviewed by our nursing team, who will then advise if an appointment is needed.

Important:

• Travel vaccine requests must be submitted at least 6–8 weeks before your departure date.

• If we receive your request with less than 6 weeks’ notice, you may be asked to resubmit at a later date or seek advice from a local private travel clinic.

Thank you for helping us ensure safe and timely travel preparation.

View the NHS Travel Vaccination Advice