Appointments

On The Day Appointments

We offer on the day appointments with our Duty Team for all urgent matters.  You will be offered an appointment with the most suitable clinician whether this be a Paramedic, Advance Nurse/Care Practioner or GP.

To request an appointment:

Routine Appointments

We book routine appointments 7, 14 and 28 days in advance.  To book an appointment:

 

Your Appointment

However you choose to contact us we may offer you a consultation:

  • By telephone
  • Video consultation
  • Face to face at the surgery

Appointments by telephone can be more flexible and often means the clinician can help you sooner.

When you get in touch, we will ask what you need help with so we can signpost you to the most suitable service.

 

GP Enhanced Access

As part of our Primary Care Network, our practice provides enhanced access appointments in the evenings and weekends, both within the practice and externally via LIVI. This service helps provide flexibility for patients.

The enhanced access we offer are:

  • Every Tuesday 1830-2000 hrs
  • Every other Saturday 0830-1300 hrs

During these sessions we offer appointments with GPs, Practice Nurses and Health Care Assistants.

Cancelling / changing an appointment

Please cancel any unwanted appointments so these can be offered to other patients.

You can cancel by:

  • Telephone - 01327 340212
  • Patient triage - https://florey.accurx.com/p/K83066
  • Email - gnwmpadmin@nhs.net
  • In person

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Click here for more information

If you need help with your appointment

Please tell us:

  • If there’ is a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need a chaperone
  • If you need an interpreter
  • If you have any other access or communication needs

Help to prepare for your appointment

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will telephone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 0800 hrs as possible.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments as well as other important information from the practice.

If you have not yet consented to receiving text messages from the practice and would like to, please let a member of staff know so we can update your medical records to reflect this.  Alternatively, you can complete the form below or advise us on email at gnwmpadmin@nhs.net, please include your name, address and date of birth on all written correspondence.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you are planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice