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Ordering your Repeat Medication

After many years of accepting repeat prescription requests over the telephone, further to meetings with the Partners and a discussion with the Patient Participation Panel, we have taken the decision to stop taking prescription requests over the telephone from Monday 5th August 2019.

The first and most important reason is safety.  There have been an increasing number of discrepancies between what the patient says they have ordered and what has been dispensed.  Secondly the NHS Digital business plan for the future has us working towards promoting more accurate, efficient and safe prescribing.

The Practice is getting busier with more people on repeat medication for ever increasing complex conditions.  The decision was made to stop the taking of prescriptions over the telephone so as to minimize risk.

We hope in making this change it will free up our phone lines for patients contacting us for other queries and also allow our dispensary team to process repeat prescription requests without disturbance.

So as from 5th August 2019, the practice will not be taking prescription requests over the telephone – you can request your repeat medication by the following methods:

  • Order online – to set up an online account, please bring a form of photo ID to the reception desk (this is for patients aged 16 years and older)
  • Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this slip into the practice or posting it to the practice.

We understand that this might not be popular with some patients but we hope that you will understand that safety is of paramount importance.

Please note that repeat medication slips will be processed from 08:00am until 17:00pm Monday to Friday.  Any slips after 17:00pm will be processed the next working day.  Medication will be ready to collect three working days from being processed.

Ordering Repeat Medication Online

Please note that once you have signed in to SystmOnline you will need to complete the following steps to order your repeat medication:

  1. Choose the Medication tab.

  2. Choose the Medication tab, again.

  3. Select the repeat medication you wish to order. Please note you will be unable to order medication that is not on your repeat list.

  4. Select the Continue tab

  5. Finally click on the Request Medication tab. Your medication request will be sent to our dispensaries and processed for collection.

Repeat medication can be ordered 24 hours a day online via the SystmOnline link below or through the SystmOnline smartphone app. To use this service please visit reception and we will happily activate your account. Alternatively you can order your repeat medication by completing the repeat medication slip on your prescription.


SystmOnline click here to login

To use this service, called SystmOnline, you will need to register at reception. At the time of registration you will be required to produce photo id and proof of address.

Please note: Data submitted via the link above is handled by a third party.

If you are housebound or have difficulty getting to the surgery please ask the dispensary about repeat medication deliveries to your home.

Those patients for whom we are unable to dispense (those living less than one mile from a chemist) repeat prescriptions requests can be collected at a local chemist of your choice or the signed prescription can be collected from the dispensary and taken to any chemist. Ideally hospital prescriptions should be prescribed by the hospital’s outpatient pharmacy. However in exceptional circumstances hospital prescriptions can be processed as soon as is practical by the medical practice. If we dispense to you please be aware that some medications may have to be ordered in specially. Please speak with one of our dispensers who will be able to advise you.

Emergency Supply of Medications Out-of-Hours

If you need to obtain a prescription when the surgery is closed please call NHS 111 by dialling 111. For pharmacies that are open and their opening hours consult local papers or NHS 111 for up-to-date information.

Prescription Charges

The current NHS prescription charge is £9.35 per item (April 2021). Should you need four or more items in a three month period you could save money by buying a Prescription Pre-payment Certificate (PPC). Ask for form FP95 from the dispensary or visit or telephone the order line on 0300 330 1341.

A pre-payment certificate is valid for 12 months from the date of purchase. Please be aware that renewal of a certificate is your responsibility and a valid certificate should be shown each time you collect your medication.

Medical Exemption Certificate

People with certain medical conditions can get free NHS prescriptions if:

  • they have one of the conditions listed below; and

  • they hold a valid Medical Exemption Certificate.

Medical Exemption Certificates are issued on application to people who have:

  • A permanent fistula (for example caecostomy, colostomy, laryngostomy or ileostomy) requiring continuous surgical dressing or requiring an appliance

  • Epilepsy requiring continuous anticonvulsive therapy

  • Diabetes mellitus, except where treatment is by diet alone

  • Myxoedema (that is, hypothyroidism requiring thyroid hormone replacement)

  • Hypoparathyroidism

  • Diabetes insipidus or other forms of hypopituitarism

  • A form of hypoadrenalism (for example Addison’s disease) for which specific substitution therapy is essential

  • Myasthenia gravis

  • A continuing physical disability which means the person cannot go out without the help of another person. Temporary disabilities do not count even if they last for several months

Or are undergoing treatment for cancer:

  • including the effects of cancer; or

  • the effects of current or previous cancer treatment

Please ask for form FP92A, available from the dispensary. A Medical Exemption Certificate is valid for five years.

Please note: A Medical Exemption form is different to a pre-paid Medical Certificate, which lasts for one year. It is the patient's responsibility to ensure you have the correct valid certificate when signing for prescriptions.

We are pleased to say that we now take card payments at the surgery; alongside cash and cheque payments.

We welcome:

  • Apple Pay
  • Google Pay
  • Samsung Pay
  • Visa
  • Mastercard
  • Maestro
  • Discover
  • Diners Club International
  • UnionPay
  • JCB
Worldpay. We welcome:      Apple Pay     Google Pay     Samsung Pay     Visa     Mastercard     Maestro     Discover     Diners Club International     UnionPay     JCB


Local Services, Let John White Funeral Directors
Local Services, Let John White Funeral Directors