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Survey Results & Action Plan
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Friends & Family Test

The Friends and Family Test is a feedback method managed by NHS England which all GP practices must undertake by the 1st December 2014. It gives people who use NHS services the opportunity to comment on their experience. It is not a traditional one-off survey but a continuous feedback between patients and the practice.

Forms will be in the waiting room and you may be given a form by the doctor or nurse you will be seeing. The question you will be asked is: How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?

There will also be an opportunity to leave comments on the bottom of the form. The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

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