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Survey Results & Action Plan
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How we keep your records confidential

Everyone working for the NHS has a legal duty to keep information about you confidential. We have a duty to:

  • Maintain full and accurate records of the care we provide to you.
  • Keep records about you confidential, secure and accurate.
  • Provide information in a format that is accessible to you (ie large type for the partially sighted).

We will not share information that identifies you for any reason unless:

  • You ask us to do so.
  • We ask and you give us specific permission.
  • We have to do this by law.
  • We have special permission for health or research purposes.
  • We have special permission because the interests of the public are thought to be of greater importance than your confidentiality.


We provide a confidential service to all our patients, including under 16s. This means that you can tell others about this visit, but we will not. The only reason why we might have to consider passing on confidential information, without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first. If you are being treated elsewhere, for example at a hospital or family planning clinic, it is best if you allow the doctor or nurse to inform the practice of any treatment you are receiving. If you have any worries about confidentiality, please feel free to ask a member of staff.

Who are our partner organisations?

We may share information with the following main partner organisations:

  • Strategic Health Authorities
  • NHS Trusts (Hospitals, CCGs)
  • Special Health Authorities
  • Ambulance Service

Privacy Notices

Practice Privacy Notice v2.4 (PDF, 1.00MB)

COVID19 Privacy Notice v1.7 (PDF, 430KB)

Children Privacy Notice v2.3 (PDF, 519KB)

Employee Privacy Notice v2.3 (PDF, 621KB)

Candidate Privacy Notice v2.3 (PDF, 564KB)

Primary Care Network

The objective of primary care networks (PCNs) is for group practices together to create more collaborative workforces which ease the pressure of GP’s, leaving them better able to focus on patient care. The aim is that by July 2019, all areas within England will be covered by a PCN.

Primary Care Networks form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. 

All GP practices are expected to come together in geographical networks covering populations of approximately 30–50,000 patients by June 2019 if they are to take advantage of additional funding attached to the GP contract. This size is consistent with the size of the primary care homes, which exist in many places in the country, but much smaller than most GP Federations. 

This means the practice may share your information with other practices within the PCN to provide you with your care and treatment.

Call Recording

Please note that all calls (inbound and outbound) are recorded for training and monitoring purposes; if you would like for your conversation not to be recorded, please tell us at the start of the conversation.

Local Services, Let John White Funeral Directors
Local Services, Let John White Funeral Directors