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Survey Results & Action Plan
Call 111 - When it is less urgent than 999


All consultations are by appointment. Appointments can be made online, by telephone or in person at reception. Where possible the appointment will be with your own doctor. However, if the doctor of your choice is not available, you will be offered an appointment with an appropriate clinician. For various ongoing medical conditions (receptionists will advise) you may be offered an appointment with one of our specialist practice nurses for routine consultations and the management of your condition. All consultations and medical records are recorded on our clinical computer system and all the practice doctors at both sites have access to your complete medical records. Consultations can be face to face in the surgery or by telephone. 

The online appointment system, SystmOnline, can be accessed below or through the SystmOnline smartphone app. To use the SystmOnline service, you will need to register at reception. At the time of registration you may be required to produce photographic identification.

You can book a non urgent doctor's appointment or routine blood test appointment using SystmOnline via the following link:

SystmOnline click here to login

PLEASE NOTE: Data submitted via the link above is handled by a third party.

Talking To Your Doctor by Telephone

If you wish to speak to your doctor on the telephone you will be asked to leave a telephone number so that the doctor can call you. Only very urgent calls will be put through to the doctor during surgery hours. If possible, please tell the administrator what the call is about so the doctors can review your notes and assess how urgent the situation is.

Patient Self-Check-In System

To avoid queuing when you arrive at the surgery please use the self-check-in screens. If you require assistance please advise reception.

Cancelling Appointments

If you are unable to attend your appointment it is important that you let us know as soon as possible so that appointments can be reallocated. Appointments can be cancelled by telephoning the surgeries and also via the link below or the SystmOnline smartphone app if you have registered to use SystmOnline.

You can cancel an appointment using SystmOnline via the following link:

SystmOnline click here to login

PLEASE NOTE: Data submitted via the link above is handled by a third party.

SMS Appointment Reminders

The Practice sends appointment reminders by SMS messaging to your mobile phone. Please get in touch with either Greens Norton Medical Centre or Weedon Surgery reception or email if you DO NOT wish to be reminded of future appointments by receiving an SMS text reminder. Please make sure we have your up to date contact details at all times.

Email Communications

With the steep rise in postage costs we are looking at alternative methods of contact for sending appointments to those patients on regular recall for things such as diabetic reviews and asthma checks. We are therefore updating contact details with email addresses - please contact to update your details. Please note that emails should not contain any clinical information and it is your responsibility to ensure your email is secure.

Local Services, Let John White Funeral Directors
Local Services, Let John White Funeral Directors